Existing customers
Already a JM24 customer? Start here.
Fault, renewal or a warranty question — WhatsApp is the fastest way to reach us.
Camera or DVR fault
Tell us what you're seeing — no picture, no recording, camera offline — and roughly when it started. We'll book a call-out or talk you through a quick fix.
Report a faultAMC renewal
Renewals are due one year from your last contract date. We'll confirm your camera count and send a renewal quote — same ₹800 per camera, per year, pricing basis.
Renew my AMCWarranty claim
Have your invoice or the sealed password card handy — both carry the install date we use to check your warranty. See what's covered on the Why JM24 page.
Start a claimLost your DVR password?
Your DVR/NVR password was handed over in a sealed card at installation — we don't keep a copy on file. If it's lost, WhatsApp us the site address and we'll book a visit to reset it on-site; this isn't something we can do remotely.