Why JM24
Standardised service you can hold us to.
Not adjectives — a written checklist, a stated warranty, and authorisations you can verify.
Authorisations
Boxed, billed and traceable.
CP Plus
Hikvision / Prama
Dahua
How we install
Ten things we check before we leave your site.
JM24 INSTALLATION CHECKLIST · FORM IC-10
- 01
Cable route measured and confirmed before drilling.
No holes cut until you've seen and agreed the route.
- 02
Cable route concealed and clipped.
Not left loose along the wall or floor.
- 03
All outdoor connectors waterproofed.
Heat-shrink and sealant on every exposed joint.
- 04
Every camera angle confirmed with you on screen.
Before final mounting, not after.
- 05
Night vision tested after dark, or via IR test on the day.
So you're not finding out at midnight.
- 06
DVR/NVR mounted away from sun and dust.
Ventilated spot, off the floor.
- 07
Mobile viewing configured on two phones.
Tested live before we pack up.
- 08
DVR/NVR password handed over in a sealed card.
Not saved with us.
- 09
24-hour recording verified before sign-off.
We check playback from the previous night, not just live view.
- 10
You're walked through playback and export.
So you can pull footage yourself if you ever need to.
Customer signature ________________ · Technician ________________ · Date ________
You keep a copy, we keep a copy. Your free six-month service visit is booked at handover.
Prefer proof over promises? See 60+ completed sites →
Warranty
What the warranty covers.
Covered
- Installation workmanship — cable, mounting, configuration
- Manufacturer defects on cameras, DVR/NVR, and accessories we supplied
- Free six-month service visit, booked at handover
Not covered
- Physical damage — impact, rodent damage, tampering
- Power surge damage where no stabiliser was fitted or accepted
- Third-party equipment we didn't supply or install
Package warranty terms are shown on the home & shop packages page. Manufacturer warranty on individual components runs separately and is honoured directly by the brand. Already a customer? Raise a warranty claim or fault →
The team
Who shows up at your door.
Founder & lead technician
On-site for every survey and every sign-off — the same person quoting your job installs it.
Installation team
Trained against the same 10-point checklist on every job, home or warehouse.
Customer support
Answers the phone during working hours, and picks up WhatsApp faults the same day.
Our promise
Three things, repeated on every job.
Genuine products
Every camera and recorder is boxed, billed with GST, and traceable by serial number. Nothing grey-market.
Standardised installation
Every job — home or warehouse — is installed against the same 10-point checklist, signed by you before we leave.
Service that answers
A phone number and WhatsApp line that's actually staffed during working hours, not a call centre that forwards you nowhere.